Serving the Santa Barbara, Ventura, Los Angeles and Orange Counties
1.888.383.MEGA
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DIGITALLY SCANNED FINGERPRINTS
Live Scan Process and Associated Fees
Who Needs Live Scan?
Valid Photo ID Needed
Varying Fees
Checking on Status of Fingerprint Submission
APPLICANT GUIDELINES FOR A LIVE SCAN
Obtain a Request for Live Scan Service form.
Schedule a live scan appointment.
Arrive early for your live scan appointment.
To cancel your appointment.
- Is it possible for my new employer or agency to use the results of previously taken prints?
- What do I need to bring to my fingerprint appointment?
- Is there a fee for fingerprinting?
- How do I prepare for my live scan appointment?
- How long will it be before my employer or agency receives my fingerprint clearance?
- What should I do if my clearance is delayed?
- What if I cannot keep my fingerprint appointment?
- What are "fingerprint cards?"
- What about applicants with rejected fingerprints?
Live Scan technology allows digitally scanned fingerprints to be submitted electronically to the Department of Justice within a matter of minutes and allows criminal background checks to be processed usually within 72 hours.
- LAWS REQUIRING CRIMINAL BACKGROUND CHECKS
- HOW DOJ CONDUCTS BACKGROUND CHECKS USING LIVE SCAN
- HOW TO RECEIVE BACKGROUND INFORMATION USING LIVE SCAN
The rolling of fingerprints using ink and a standard 8"x 8" fingerprint card has been replaced by electronic fingerprinting technology. This technology electronically transfers images of fingerprints and personal information to the Department of Justice (DOJ) in a matter of seconds. The results of the DOJ fingerprint check are sent electronically to the requesting agency such as the Department of Motor Vehicles (DMV), Community Care Licensing Division (CCLD), California Board of Nursing, and Attorney General, to name a few.
Effective July 1, 2005, the DOJ will only accept electronically transmitted fingerprint images and related information to process requests for criminal offender record information (CORI). After July 1, 2005, all fingerprints submitted on a Fingerprint card (FD 258) will be returned to the submitting agency for submission in the electronic format.
Live Scan digital submissions provide the quickest way to submit and process background checks. Applicants must get instructions and the forms required for fingerprinting services from the agency requiring their criminal history background check.
Applicants for employment or licensing in occupations or positions required by California State law to provide criminal history information prior to the render of service.
Live scan has become the most common method for obtaining applicant fingerprints of the following
applicant types:
- Community Care licensees including elder care givers, adult day care employees, nurses, doctors, certified medical assistants, child day care employees, home day care providers, foster parents, and adoptive parents;
- School employees including principals, teachers, office workers, instructional (classroom) assistants, bus drivers, and custodians; and,
- Also, applicants for licensing in California as Realtors, Notaries Public, Stock Brokers, Attorneys, Pharmacists, Psychologists, MFTs, Licensed Social Workers (LCSW), Driving Instructors, Vehicle Salespersons, Vehicle Dealers or any other vehicle industry related occupation licensed by the California DMV.
This is just a partial list of agencies that require live scan. Requirements and legislation are constantly evolving and changing. Several industries and occupations have legislation pending, furthering the use of live scan technology in employment and applicant processing.
Applicants must present valid photo identification when being fingerprinted. Expired identification information will not be accepted.
Varying Fees
A fingerprint rolling fee will be collected when you get your fingerprints taken.
There is also a criminal history processing fee collected by the California Department of Justice and Federal Bureau of Investigation for the background checks. While often paid by the agency requesting criminal history reviews, some applicants may have to pay this fee so check with your requesting agency. The criminal history processing fee will vary according to the level of service requested and the requesting agency.
24-hour Automated Telephone Service Available: 916-227-4557.
If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission. You will need the following information:
- Your date of birth
- The 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan fingerprint background checks. The ATI number always appears in the following sequence: 1 LETTER, 3 NUMBERS, 3 LETTERS and 3 NUMBERS.
To be fingerprinted using Live Scan, applicants are required to obtain a REQUEST FOR LIVE SCAN from the hiring employer or requesting agency (i.e., school district, community college, non-profit organization) prior to scheduling an appointment. If available, the form can be downloaded from your employer’s/agency’s website.
The Live Scan Fingerprint Service Provider, THE UPS Store #5718 (TUPSS #5718), accepts Requests for Live Scan Service forms from any employer or agency approved for Live Scan by the DOJ provided the form’s information is complete. Please be aware that the Live Scan Fingerprint Service Provider of TUPSS #5718 does not issue forms for any employer or agency. It is the applicant’s responsibility to obtain the appropriate form(s) from his/her employer/agency.
All Other Applicants
All other applicants for state licensing or permits for occupations and positions such as Emergency Medical Technician (EMT), Notary Public, Nurse, Pharmacist, Real Estate, Social Worker, and Stockbroker should obtain a REQUEST FOR LIVE SCAN SERVICES form from their employer or agency representative (i.e., public employer, regulatory agency, state board, etc).
If you are an applicant requesting clearance for community care licensing including adult residents, volunteers (under certain conditions) and employees of community care facilities who have contact with clients, you may obtain the Live Scan Application Submission form, information and updates from the licensed provider from any Community Care Licensing District Office. Please be aware that childcare licensing clients of the California Department must use the Request for Live Scan Service form LIC 9163.
This form will also automatically request a Child Abuse Central Index (CACI) check if needed. The CACI name check is an additional background check required for individuals associated to any facility that cares for children, required effective January 1, 1986. If the CACI check is required, an exemption cannot be granted until this portion of the background check is also cleared. Effective January 1, 1999, the Department of Justice provides Caregiver Background Check Bureau (CBCB) with notification of any subsequent incidents of child abuse after the initial clearance.
Note: Live scan fingerprinting is provided to applicants with APPOINTMENT. While Walk-Ins are welcome, priority is given to those with scheduled appointments.
Give us a call at (805) 484-8005 or (805) 445-9900 to schedule an appointment and you can also e-mail us to set an appointment and you will receive a confirmation via phone or email to schedule your time.
At the time your appointment is scheduled, the Live Scan Technician will request portions of the information provided on the Applicant Submission form. You will then be given a Live Scan appointment date and time.
- Upon your arrival, check-in at the fingerprint desk, the Live Scan Technician will ask you for your completed Request for Live Scan form. Please arrive at least 10 minutes prior to your appointment time. The form’s information will be entered into the Live Scan system followed by the scanning of your fingerprints by the operator.
- You must also present a valid form of identification. Acceptable primary forms of identification include any of the following:
Please note: The data and information contained in secondary identification documents and forms has to be validated by the Live Scan Technician/ Operator by presenting any two (2) of the following supplemental documents:
- California Driver's License
- Department of Motor Vehicles Identification Card
- Out-of-State Driver's License
- Government-issued Certificate of Birth
- U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
- U.S. Passport
- Federal Government Personal Identity Verification Card (PIV)
- Department of Defense Common Access Card
- U.S. Tribal or Bureau of Indian Affairs Identification Card
- Social Security Card
- Court Order for Name Change/Gender Change/Adoption/Divorce
- Marriage Certificate (government certificate issued)
- U.S. Government-issued Consular Report of Birth Abroad
- Foreign Passport with Appropriate Immigration Document(s)
- Certificate of Citizenship (N560)
- Certificate of Naturalization (N550)
- INS I-551 Resident Alien Card issued since 1997
- INS I-668 Temporary Resident Identification Card
- INS I-688B, I-766 Employment Authorization Card
- Utility bill (address)
- Jurisdictional Voter Registration Card
- Vehicle Registration Card/Title
- Paycheck Stub with Name/Address\
- Jurisdictional Public Assistance Card
- Spouse/Parent Affidavit
- Cancelled Check or Bank Statement
- Mortgage Documents
The Live Scan Technician will then inform you of the charges (if payment is required), which include all necessary services (DOJ and FBI, and CACI if applicable) and the transmission of prints.
After your fingerprints and demographic information have been obtained, the data will be electronically transmitted to DOJ for processing.
DOJ will send the results of the background clearance check to the requesting employer/agency (i.e., school district, community college, community care licensing agency, etc.).
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If the Live Scan Technician is serving another applicant or unavailable, please leave a message. Include your name, telephone number, and the date and time of the appointment to be cancelled.
New Classified and Certificated Employees
California State Education Code requires school employers to obtain a criminal background (fingerprint) check of new classified employees and prohibits the employment or retention of current employees (certificated and classified) who have not yet obtained permanent status, or if any person has been convicted of a serious or violent felony.
Contractors
Education code also requires any employer who provides certain services under contract to school districts to certify that no employee who renders those services and who may come in contact with pupils has been convicted of a serious or violent felony. These services include janitorial, administrative, landscaping, transportation, food services, or "similar services."
A person who meets the requirements for a teaching credential but does not have a certificate may, pending approval of the application, seek a temporary copy in order to teach until the credential has been issued. County offices of education are responsible for issuing temporary certificates.
Education Code prohibits a county office to issue temporary certificates until a criminal history has been obtained and processed, and DOJ verifies a clear record of serious/violent felony conviction.
Community Care Licensees. The California State Health and Safety Code requires the California Department of Social Services (CDSS) to obtain a criminal history of all applicants, licensees, adult residents, volunteers under certain conditions and employees of community care facilities who have contact with clients. Individuals who have been convicted of a crime, other than a minor traffic violation, cannot work or be present in any community care facility unless he/she requests a criminal record exemption from the Community Care Licensing Division, Caregiver Background Check Bureau (CBCB).
An exemption is defined as a CDSS authorized written document that "exempts" an individual from the requirement of having a clear criminal record. In some circumstances, the individual will be permitted to work in the facility while the exemption is being evaluated. In other cases, such as with felony convictions or violent misdemeanors, the individual must be removed from the facility. CBCB also examines arrest records to determine if there is a possible danger to clients.
For further information on the CDSS criminal background checks or the exemption process, visit the CDSS-Community Care Licensing Fingerprint Website.
USING LIVE SCAN
The days of rolling fingers across an ink pad, then struggling to get a good, readable fingerprint on a card are over, thanks to Live Scan Technology. Live scan technology allows fingerprints and palm prints to be photographed digitally and instantly submitted along with the applicant’s demographic data, to the California Department of Justice (DOJ) or FBI, electronically for processing. Fingers and palms are simply placed over a prism-shaped device called a "platen" and the print is photographed and can be seen instantly on a monitor.
In addition, the live scan system verifies the print quality of each finger and thumb and notifies the operator (person obtaining the prints) if it is a readable print or not. When fingerprint cards were used, if a print was unreadable, the card would be returned by the Department of Justice or FBI and the prints would have to be re-inked and resubmitted. That’s good news for law enforcement and persons who need to be fingerprinted during the employment application process for a new job. Applicants for jobs such as school employees, child care workers, city workers and notary publics are required to have their criminal histories checked prior to employment or before an occupational license is issued.
Another improvement of the new Live Scan system is the quick turnaround of background checks. Fingerprint ink cards required a minimum of four to six weeks to be processed. Live scan enables employers and agencies to receive an applicant’s criminal history electronically usually within 72 hours (unless the employer/agency requires additional checks). Receiving criminal history information electronically (arrest and convictions, including misdemeanors and felonies) expedites the employment process for both employers/agencies and job applicants. In cases where an existing employee is subsequently arrested or convicted of a crime, Live scan will electronically notify the employer, expediting the employee’s reassignment to another position or termination if required by California law.
It is important to note that Live Scan technology has been used in the booking areas at jails and detention centers throughout California for years and recently made available for public fingerprinting.
- I have provided fingerprints to other employers/agencies. Is it possible for my new employer or agency to use the results of previously taken prints?
No. Per the CA Department of Justice (DOJ), each applicant must be fingerprinted every time he/she applies with another agency for a license or job. Previous criminal history information, if at all, provided to an applicant’s current or most recent employer or agency is confidential and cannot be shared with another agency. - What do I need to bring to my fingerprint appointment?
You must bring the REQUEST FOR LIVE SCAN SERVICE form(s) and a valid form of identification. Acceptable primary forms of identification include any of the following:
- Is there a fee for fingerprinting?
A minimal fee referred to as the rolling fee, or a service fee, is charged on top of applicable fees for the DOJ and FBI. These fees will be applied to the applicant only in the absence of a billing information on the Live Scan request form.
The Live San Service Provider charges employers and agencies the rolling fee per applicant if applicants are sent to us by employers with open billing account with us. Most of our clients including community care licensing, licensed facilities, school districts and education employers have previously arranged to pay the service fee through an open billing account. Please check with the employer or agency regarding any fees that must be paid at the time of your appointment. - How do I prepare for my Live Scan appointment?
Please ensure your form(s) have been completely filled out before your appointment. Arrive on time for your appointment, check in at the fingerprint desk, and present your REQUEST FOR LIVE SCAN SERVICE form.
It is most important for your hands to be clean. Do not apply lotion or cream on your hands before your appointment. Rings with large stones should not be worn to prevent the possibility of damaging the Live Scan platen. - How long will it be before the employer or agency receives my fingerprint clearance?
On the day of your appointment, the Live Scan Service Provider Technician will submit your fingerprints electronically to DOJ/ FBI. Generally, it will take three to seven working days for the employer or agency to receive the DOJ clearance. The clearance may be delayed during peak employment periods (August to October).
Please be aware that your clearance will be extensively delayed (for up to 30 days) for any of the following reasons: - If you have not lived in California for at least one year;
- If your year of birth is prior to 1945, or;
- If you have an arrest record.
- What should I do if my clearance has been delayed?
Please do not inquire about clearances for at least seven days. After seven days, refer questions to your employer or the agency requesting your clearance. Please be aware that the Live Scan Service Provider Technicians does not receive or have access to clearance information and the Department of Justice does not respond to phone inquiries from individual applicants.
Because the Department of Justice processes a very high volume of applicant fingerprints (about 4,000 a day!) on a very stringent schedule, telephone calls from licensing or employing agencies inquiring about the status of an applicant’s fingerprint clearance will not be returned until the seven- day processing time has elapsed. - What if I cannot keep my fingerprint appointment?
If you must cancel your appointment, call us as soon as possible at (805) 484-8005 or (805) 445-9900. If the Live Scan Service Provider Technician is serving another applicant or unavailable, please leave a message. Include your name, telephone number, and the date and time of the appointment to be cancelled. Also, please indicate if you need to have your call returned to schedule another appointment. - What are "Fingerprint Cards?”
Effective July 2005, FBI no longer accepts cards. - What about applicants with rejected fingerprints?
If you are returning to the Live Scan Service Provider location to be re-printed due to a DOJ or FBI rejection, you must bring a copy of the rejection notice with you. If you do not have a copy of the rejection notice with you, you will be re-charged the applicable fees. With the copy of the rejection notice, no additional fees will be charged.
- California Driver’s License
- Department of Motor Vehicles Identification Card
- Out-of-State Driver’s License
In the absence of a primary form of identification, the Live Scan Technician/ Operator may accept one or
more of the following as secondary forms of identification but only with the supplemental documents as follows: - Government-issued Certificate of Birth
- U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
- U.S. Passport
- Federal Government Personal Identity Verification Card (PIV)
- Department of Defense Common Access Card
- U.S. Tribal or Bureau of Indian Affairs Identification Card
- Social Security Card
- Court Order for Name Change/Gender Change/Adoption/Divorce
- Marriage Certificate (government certificate issued)
- U.S. Government-issued Consular Report of Birth Abroad
- Foreign Passport with Appropriate Immigration Document(s)
- Certificate of Citizenship (N560)
- Certificate of Naturalization (N550)
- INS I-551 Resident Alien Card issued since 1997
- INS I-668 Temporary Resident Identification Card
- INS I-688B, I-766 Employment Authorization Card
Please note: The data and information contained in secondary identification documents and forms has to be validated by the Live Scan Technician/ Operator by presenting any two (2) of the following supplemental documents: - Utility bill (address)
- Jurisdictional Voter Registration Card
- Vehicle Registration Card/Title
- Paycheck Stub with Name/Address
- Jurisdictional Public Assistance Card
- Spouse/Parent Affidavit
- Cancelled Check or Bank Statement
- Mortgage Documents
The UPS Store ®
5021 Verdugo Way, Ste 105 · Camarillo, CA 93012
Tel: 805 484 8005 · Fax 805 484 7776
http://www.theupsstore.com/5718.htm· store5718@theupsstore.com
Service Schedule
Mondays thru Fridays
9:00 a.m. to 5:30 p.m.
Saturdays
9:00 a.m. to 4:00 p.m.
Mobile Service Location
333 N. Lantana St, Ste 124 · Camarillo, CA 93010
Toll Free: 888 383 MEGA · Tel: 805 445 9900 · Fax 805 299 0679
http://www.megacarehealth.com· livescan@megacarehealth.com
Service Schedule
Mondays thru Fridays
9:00 a.m. to 5:00 p.m.
Saturdays
By appointment only
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